A calm first step,
whenever you're ready
Starting care should feel easy. Here is how online care with Synapsea works, in four simple steps, all from a space that suits you.
Four simple steps.
We keep starting care low-barrier and clear. Here is what happens from the moment you reach out.
Reach out and say hello
Begin with a short, confidential message so we can understand your situation and the kind of support you may be looking for. This is just a first hello. It is not an assessment, and there is no commitment at this stage.
- Confidential, and your information stays private
- A GP Mental Health Treatment Plan may open access to Medicare rebates, subject to your eligibility, and you can also book directly
- Do it on any device, whenever suits you
Find the right fit
At Synapsea you work with one clinician, start to finish. We will look at what you have shared and check that this is the right kind of support for you. If something else would suit you better, we will say so.
- One clinician across therapy, coaching and assessment
- Care from a qualified, registered clinician
- Continuity of care, so you never have to start over
Meet live over video
Your first session is a genuine conversation, live over video. Join from wherever you feel most at ease: the lounge, your car, a quiet room. Any clinical assessment, including an ADHD assessment, happens here in a live consultation with your clinician. It is never a form that hands back a result.
- Secure, encrypted video
- Around 50 minutes, one-to-one
- Evening & weekend times available
Build your plan together
From there, you and your clinician build a plan that fits your goals. It can adapt as you do, with weekly, fortnightly or monthly sessions. Individual experiences vary, and a session does not guarantee a particular outcome.
- Your care plan is reviewed and adjusted as you go
- No lock-in contracts, so you can pause or stop anytime
- Message us between sessions about admin questions (not monitored continuously, and not for urgent help)
What is included
with your care.
From your first hello to ongoing support, here is what care with Synapsea includes.
Your first step starts here.
Reach out with a short, confidential message. From there, you can book a first session, online and private, with a clinician who stays with you.
Care that meets you where you are.
Common questions
A few things people often ask before their first session.
No referral is needed to start with Synapsea. You can reach out directly and book a first session without visiting a GP. If you would like to access a Medicare rebate for therapy, you will need a Mental Health Care Plan from your GP. We can explain how this works.
We aim to offer appointments sooner than the usual wait. Once you reach out, we will be clear about current availability so you can book a time that suits you. As a single-clinician practice, times can vary, and we will always be honest about what is open.
Sessions happen live over video, so it is a genuine conversation, just from a place that suits you. Many people find it easier to open up from their own space. Telehealth is not suitable for every concern. Your clinician may recommend in-person care, a GP review or a referral where appropriate. If you are in crisis, call Lifeline on 13 11 14 or 000. Synapsea is not an emergency service.
Session costs vary by service type, and we share our fees upfront before you book. With a Mental Health Care Plan from your GP, you may claim up to 10 Medicare-rebated therapy sessions per calendar year. Coaching is a non-clinical service and is not covered by Medicare. We will walk you through your options before you start.
Feeling at ease with your clinician matters. At Synapsea you work with one clinician, so there is no pressure to commit beyond a first session. If this is not the right fit for you, just let us know. We can talk through your options or help point you toward other support.
Just a device with a camera and microphone (smartphone, tablet or laptop), a stable internet connection, and a private space where you feel comfortable. We send you a secure link before each session. There are no app downloads required.