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A calm clinical desk with referral paperwork, laptop and reading glasses
For GPs & Referrers

A reliable telehealth partner for your patients.

Synapsea provides evidence-informed telehealth psychology, therapy and ADHD assessment across Australia. When you refer to us, your patient stays with one clinician, and you stay informed. We make the referral pathway simple and keep care coordinated with your practice.

How to refer → What we offer
Working alongside you

Support your patients can actually reach.

You know the frustration. You write a referral, then watch a patient wait months, travel long distances, or fall through the gaps entirely. Synapsea exists to close that gap. Our telehealth model brings evidence-informed psychological care to patients wherever they are, without the usual barriers of distance and waitlists.

We see ourselves as an extension of the care you provide, not a replacement for it. With patient consent, we keep you in the loop so the treating relationship stays coordinated and informed.

One clinician, continuity of care
Your patient stays with the same clinician across their care, so the therapeutic relationship and your referral intent are preserved.
Telehealth Australia-wide
Secure video sessions mean patients in rural, regional and remote areas can access support without travel or long waits.
Evidence-informed practice
Care is grounded in established psychological approaches, with clear treatment structure and appropriate scope.
Clear communication back to you
With patient consent, we provide the correspondence you need to keep the treating relationship coordinated.
Suitability

These are general guides, not fixed rules. Every referral is considered on its own. Suitability is confirmed with the patient, not decided from this page.

Often a good fit for telehealth
  • Adults managing anxiety, depression or stress
  • Patients needing psychological therapy under a Mental Health Treatment Plan
  • ADHD assessment enquiries for adults
  • Patients who face distance, mobility or scheduling barriers to in-person care
When another pathway may fit better
  • Acute crisis or risk to self or others requiring immediate intervention
  • Presentations that need in-person examination or hands-on assessment
  • Situations where face-to-face care is clinically indicated

How to refer

A simple, familiar pathway. We handle the follow-up so your patient is contacted and booked without delay.

01
Prepare the referral
A Mental Health Treatment Plan and referral letter where a Medicare rebate may apply, subject to the patient's eligibility, or a standard referral for private sessions.
02
Send it securely
Forward the referral to our team using your usual secure channel. We confirm receipt and follow up with the patient directly.
03
We take it from there
We contact the patient, match them with a clinician and book their first session at a time that suits them.
04
We keep you informed
With the patient's consent, we share the correspondence you need so care stays coordinated with your practice.
Get in touch

Let's make referrals simple.

Talk through the referral process, suitability, or anything else your practice needs. Someone on our team will get back to you.

  • Fast, friendly response We reply promptly, no phone tag
  • Secure and confidential Patient privacy handled properly
  • Coordinated with your practice Kept in the loop, with consent
Email our team
A calm desk with a referral letter, pen, phone and a warm mug